Institute for Consumer Rights and Product Liability Protection Ltd/Gte (ICRP) is a private, independent, non-profit organisation dedicated to protecting Nigerian consumers. We advocate for consumer rights, resolve complaints, educate the public, engage policymakers, publish research, and take legal action, including litigation against companies/organisations and individuals who violate consumer rights. We serve all Nigerians across all 36 states and the FCT.

No. ICRP is a fully private, independent, non-profit organisation and not a government agency. We are registered in Nigeria as a company limited by Guarantee (Ltd/Gte). Our independence means that we are free from political, corporate, or governmental influences, and our only obligation is to the Nigerian consumer. We promote and support Government policies and programmes that promote consumer rights, well-being, safe products and services in Nigeria.

Any Nigerian consumer who has been treated unfairly in a commercial transaction can file a complaint with us. This includes people who have purchased defective products, received substandard services, been misled by false advertisement, overcharged, had a contract breached, or suffered a health or safety risk from a product or service. You do not need to hire a lawyer to file a complaint with us. Our complaint process is accessible and confidential.

The process is straightforward. Step 1: Walk into any of our offices or submit your complaint online using our Consumer Complaint Form – provide your personal details, the company/organisation or individual involved, and a description of what happened. Step 2: ICRP reviews your complaint and contacts you. Step 3: Depending on the nature of your complaint, we may pursue mediation, engage the relevant regulatory authority, or — where appropriate — initiate legal action. All submissions are treated with strict confidentiality.

Yes, where appropriate. One of ICRP's core services is consumer and public interest litigation. We take on cases in court to enforce consumer protection laws, particularly where a company's/organisation's conduct has caused significant harm or affects a large number of consumers. Every complaint is reviewed on its merits, the public interest involved, and available resources. If your case qualifies for litigation, we will inform you and proceed accordingly with your consent.

As a Nigerian consumer, you have eight fundamental rights:

Absolutely. ICRP takes data privacy very seriously. All information you provide is handled in strict confidence and processed solely for the purpose of investigating your complaint, pursuing resolution, and, where applicable, initiating advocacy or litigation. Your data is protected in accordance with the Nigeria Data Protection Act 2023 or any subsequent amendment thereto. ICRP will only use your personal information/data or share it with relevant regulatory authorities or legal institutions where it is necessary to pursue your case and only with your consent. We will never sell, publish, or misuse your data.

ICRP covers all sectors where consumers transact, including Banking and Finance, Telecommunications, Aviation, Manufacturing, Retail and E-commerce, Healthcare and Pharmaceuticals, Food and Beverages, Insurance, real estate, Energy and Utilities, and Transportation and Logistics. If you have purchased a product or received services from any business, in any industry, anywhere in Nigeria, and your rights as a consumer were violated, ICRP can assist you. Our mandate is nationwide and sector-wide.

There are several ways to support ICRP's work. To explore a formal partnership, reach out to us directly at [email protected] with the subject line "Partnership Enquiry". Together, we can build a Nigeria where every consumer is protected.